Privacy Policy | Your Builder Co-Pilot

Your Builder Co-Pilot operates this website and provides independent building advisory services, digital products and educational resources for Australian homeowners. References to 'we', 'us' or 'our' in this policy mean Your Builder Co-Pilot.

Our contact details are available on the Contact page of this website. You may also write to us at the address provided there.

We collect personal information that is reasonably necessary for our functions and activities. The types of personal information we may collect include: your full name and email address when you submit a contact enquiry or purchase a digital product; your phone number and project details when you book a building adviser consultation; your name, email address and payment details when you transact through our payment processors; building documents, quotes, contracts and related files that you voluntarily upload as part of a paid service engagement; and technical information such as IP address, browser type, device type and pages visited when you use our website.

We collect sensitive information only where you voluntarily provide it as part of a service engagement (for example, details about your building project included in uploaded documents). We handle any such information with additional care and use it only for the purpose for which it was provided.

Where it is lawful and practicable to do so, you may interact with us anonymously or using a pseudonym. However, we may not be able to provide certain services if we cannot identify you.

We collect personal information directly from you when you: complete and submit our contact form; purchase a digital product through Payhip or via Stripe checkout; book a consultation through our online booking system; upload building documents as part of a paid service; or communicate with us by email.

We may also collect information indirectly through website analytics tools that record how visitors interact with our site. This data is generally aggregated and non-identifying, but may include IP addresses.

We will only collect personal information by lawful and fair means and not in an unreasonably intrusive way.

We collect and use your personal information for the primary purpose for which it was collected and for related secondary purposes you would reasonably expect. These purposes include: delivering digital products you have purchased; providing expert builder review, pre-contract review or cost estimate services you have engaged; confirming and managing consultation bookings; responding to your enquiries; processing payments; sending service-related communications such as booking confirmations and delivery notifications; improving our website and services; and complying with our legal obligations.

We will not use your personal information for direct marketing without your consent. If you have opted in to receive updates from us, you may unsubscribe at any time by contacting us or using the unsubscribe link in any marketing communication.

We do not sell, rent or trade your personal information to third parties. We may disclose your personal information to third-party service providers who assist us in operating our business, including: Stripe Inc (payment processing); Payhip Ltd (digital product delivery); email service providers used to send booking confirmations and service notifications; and website hosting and infrastructure providers.

These service providers are required to handle your information in accordance with applicable privacy laws and our instructions. They are not permitted to use your information for their own purposes.

We may also disclose your information where required or authorised by law, including to regulatory bodies or law enforcement agencies.

Some of our third-party service providers may be located outside Australia (for example, Stripe is headquartered in the United States and Payhip is headquartered in the United Kingdom). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles.

When you engage us for an expert builder review, pre-contract review or cost estimate service, you may upload building quotes, contracts, plans or other documents. These documents are used solely to provide the service you have requested. We do not share, sell or use your building documents for any other purpose.

Uploaded documents are stored securely and retained only for as long as necessary to deliver the service and meet our record-keeping obligations. You may request deletion of your documents at any time by contacting us, subject to any legal retention requirements.

Our website may use cookies and similar tracking technologies to improve your browsing experience and to understand how visitors use the site. Cookies are small text files stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are being sent. Disabling cookies may affect the functionality of some parts of our website.

We may use third-party analytics tools (such as Google Analytics) that collect aggregated data about website usage. These tools may use cookies and may transfer data to servers located overseas. We use this data only to improve our website and services.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification or disclosure. These steps include using secure HTTPS connections, access controls and reputable third-party service providers with their own security practices.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you become aware of any security concerns, please contact us immediately.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make an access or correction request, please contact us through the Contact page on this website. We will respond to your request within a reasonable time and in accordance with the Australian Privacy Principles. We may need to verify your identity before processing your request. We will not charge a fee for making an access request, though we may charge a reasonable fee to cover the cost of providing access in some circumstances.

If you believe we have breached the Australian Privacy Principles or your privacy rights, you may lodge a complaint with us by contacting us through the Contact page. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it securely.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The date at the top of this page reflects when the policy was last updated. We encourage you to review this policy periodically. Where changes are material, we will take reasonable steps to notify you.

If you have any questions, concerns or complaints about this Privacy Policy or the way we handle your personal information, please contact us through the Contact page on this website. We are committed to resolving privacy concerns promptly and fairly.